Customer Satisfaction Survey

2. Please identify the reason for your visit/call

   1. Zoning Question
   2. Building Permit Application
   3. Building Code Question
   4. Land Use Application Information (i.e. Subdivision, Site Plan Approval, etc.)
   5. Other

4. If you answered "Other" above, please specify here

6. Please rate our performance in the following areas using a scale of 1 to 4.

8. Professionalism of staff:

   1. 1 - extremely professional

   1. 2 - very professional

   1. 3 - moderately professional

   1. 4 - slightly professional

10. Helpfulness of staff:

    1. 1 - excellent

    1. 2 - above average

    1. 3 - average

    1. 4 - below average

12. Knowledge of staff:

    1. 1 - extremely knowledgable

    1. 2 - very knowledgable

    1. 3 - somewhat knowledgable

    1. 4 - slightly knowledgable

14. How quickly were you helped?

    1. 1 - extremely quickly

    1. 2 - very quickly

    1. 3 - somewhat quickly

    1. 4 - not very quickly

16. What was confusing to you when you went through our process?

    1. Timeframe
    2. Code Requirements
    3. Permit Requirements
    4. Other

18. If you answerd "Other" above, please specify here

20. What suggestions do you have for improving our service?

22. What could we have done to make your experience better?

24. Do you have any additional comments, questions or concerns?

26. Follow Up
    If you would like the City to follow up with you, please provide your name and contact information.

    If you would like the City to follow up with you, please provide your name and contact information.

28. First Name*

29. Last Name

31. Email*

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33. 1. Receive an email copy of this form.
34. Email address

    This field is not part of the form submission.

35. Submit

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