Utility Customer Support Program

On July 2, 2020 the Governor issued Proclamation 20.23.6 which extended the prohibition of assessing late fees and disconnecting water service through August 1, 2020.  The proclamation also included a provision for utilities to develop a customer support program intended to offer assistance to those individuals experiencing financial hardship due to COVID-19.

The City of Marysville Customer Support Program is summarized below and includes customer notification regarding the support program and the sharing of information about the availability of other financial resources. 

Program Details

  • Waiver of late fees is extended through December 31, 2020
  • Extended repayment plan for past due accounts is available.  The account must pay current charges plus the agreed repayment plan amount applied to the delinquent balance.
  • If an account has entered into an extended repayment plan and at any time does not meet the terms of the plan, the account will be subject to disconnection of service.
  • If a delinquent account has not entered an extended repayment plan, the account will be subject to disconnection of service. 

For payment arrangements call 360-363-8001 or email utilitybilling@marysvillewa.gov

Utility Grant Program

The City of Marysville has allocated limited funds from the CARES Act for grant assistance for customers who are economically effected by COVID-19.  If qualified, a one time credit of $100 ($50 for accounts already on a discounted utility rate) will be applied to the customer's utility account. 

Grant Application Form


The City of Marysville encourages customers who have delinquent account balances to contact the utility billing department by emailing utilitybilling@marysvillewa.gov or by calling 360-363-8001.

Additional bill assistance: 

Utilities and Transportation Commission Consumer Hotline 1-888-WUTC(9882) or consumer@utc.wa.gov  https://www.utc.wa.gov/aboutUs/Pages/COVIDHELP.aspx